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Breakdown service

Geolocation for Towing & Breakdown services

Timeliness and responsiveness are the basis of quality breakdown services. Aware of these challenges, PromapMe introduced a solution offering simple and effective tools to ensure customer satisfaction tailored to your needs.

Your challenges:

• ➪ Define and optimize the planning of your technicians’ rounds
• ➪ Identify the technician closest to the point of intervention
• ➪ Respect time and location of intervention
• ➪ Communicate effectively with your teams
• ➪ Inform effectively your customers about the schedules of passages

Our answer:

• ➪ The real-time positioning of your technicians, regardless of their transportation means
• ➪ The continuous monitoring and optimization of routes
• ➪ A detailed reporting: times and places of departure, passage and arrival, waiting time, mileage, number of interventions, etc.
• ➪ The identification of your technicians’ availability slots
• ➪ The route control with warning system in case of absence in the intervention area at the requested time
• ➪ The anticipation of intervention schedules hours that can be communicated to the customers

Your benefits:

• ➪ Increased performance and responsiveness
• ➪ Improved service and therefore customer satisfaction
• ➪ Increased productivity due to the increase in the number of interventions
• ➪ Route Optimization and Control: better distribution of work
• ➪ Increased communication with your team